These terms and conditions apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

Terms & Conditions

The terms and conditions as set out hereunder constitute the entire agreement between you and Vietnam Creative Tourism Commercial and Service Company Limited. If you do not read or accept these terms and conditions, do not use this website (the "service"). By accessing any part of the vietnamcreativetravel.com website, you consent to be bound by these terms and conditions.
Make a Booking
The booking should be made through Vietnamcreativetravel.com website or sent fax, mail, or e-mail to:
Vietnam Creative Tourism Commercial and Service Company Limited.

No. 32, Alley 475/20 Nguyen Trai street, Thanh Xuan district, Hanoi, Vietnam.
Branch offices: 16 Hang Chinh street, Hoan Kiem  district, Hanoi, Vietnam.
Tel: (+84. 24) 39260651  &  Hotline 24h support: (+84) 961671168 
Email: info@vietnamcreativetravel.com
Website: http://www.vietnamcreativetravel.com

Prices and Value for money
The prices on our website are including VAT (Value-Added Tax) and service charges, but are not total of payment you must pay. Prices excludes bank charge and other services is not mentioned.
We want you to pay the lowest price possible for your vacation in Vietnam. Should you find your any services with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate.

Payment and Deposit

1. Pay Online by Credit Card with VTC PAY
We accept Visa card, Master card and JCB card since Vietnam Creative Tourism Commercial and Service Company Limited is a verified member of   VTC Pay system Your card information will be protected during the transmission by using security system with VTC Pay. Your invoice will be created and send you with the guide line to deposit your packages.

Please be advised that there is a surcharge of  3% for the bank fee.
2. By Bank Transfers
Account Name: TO VAN PHUC
Account No in VND: 12410002402260
Name of Bank: Bank for Investment and Development of Vietnam ( BIDV Bank)
Bank Address: BIDV Tower, 35 Hang Voi, Hoan Kiem, Ha Noi
For other methods of payment: By telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details.

Confirm booking & Voucher

All confirmations are generally confirmed by return fax or e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
Voucher will be issued by Vietnam Creative Travel after the booked trip is confirmed and payment is completed.
A service voucher will be given for customer directly or by email/fax.

Liability and Insurance

Vietnam Creative Travel is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.


Cancellations BY YOU
All cancellations must be received in writing, sent to us via fax or email.
By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of the tour, hotel and other services.
Please be advised that we will charge 10% for administration fees of the cancellation after confirmation. .
Cancellations NOT BY YOU
In the event that we are unable to provide confirmed services, an alternative services or an alternative departure date will be offered subject to availability.
If this alternative date or the alternative services is not acceptable to the passenger will be refunded in full - 100% refund.
Value for money and guaranteed
We guarantee our price is the best. If a client can find a lower price than we offer in our website we will match it.
Condition for matching a price: The price is public on the web, the product has to be the same (same conditions and same booking conditions). Submit a claim it is possible only before the payment or one day after.
We will not match those prices that are not public or offered by email. Also, we will not match a lower price after one day of the payment.

Quality guaranteed

We take very seriously the selection of our partners, products and services. We make inspections of all our products and services regularly.
In case, our services does not match your expectations, we will figure out the reasons in order to compensate your dissatisfaction.

Email: info@vietnamcreativetravel.com
Tel: (+84.4) 66867016 & Fax: (+84.4) 66867016
Hotline: (+84) 961671168 & (+84) 941997868
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